Data is validated at point of capture using a set of configurable, pre-built validators to ensure consistency and reliability. Custom validators and third party validation services (such as bank CDV/AVS) are also supported.
Customisable components allow for the rapid creation of complex, validated data-entry forms utilising device features to capture documents, images, signatures, locations and other text-based data. Forms are automatically versioned and can be modified at any time without affecting previously captured data. Forms are defined in a markup language called YAML which is easy to understand […]
Data capture and processing can be configured on a per-product basis, allowing for: Agents to perform multiple tasks based on their job descriptions and/or skill levels Integration with multiple 3rd party or customer back-end systems.
Unified Interface across all devices (PC and mobile). The same platform can be used in both fixed-location (such as contact contact centres) and mobile field-force applications. This makes for easier training and ensures consistent business workflows across all product lines. The platform leverages the built-in capabilities of each device to ensure an optimal user experience […]