Multiple points of integration are available, including authentication, customised validation, agent commission calculations, product database synchronisation and data access.
Every data capture event logs metadata that can be used to generate a full audit trail of agent activity, including: The capturing agent, A geolocation tag (on supported devices) and A timestamp.
Data is validated at point of capture using a set of configurable, pre-built validators to ensure consistency and reliability. Custom validators and third party validation services (such as bank CDV/AVS) are also supported.
Customisable components allow for the rapid creation of complex, validated data-entry forms utilising device features to capture documents, images, signatures, locations and other text-based data. Forms are automatically versioned and can be modified at any time without affecting previously captured data. Forms are defined in a markup language called YAML which is easy to understand […]
Data capture and processing can be configured on a per-product basis, allowing for: Agents to perform multiple tasks based on their job descriptions and/or skill levels Integration with multiple 3rd party or customer back-end systems.
Unified Interface across all devices (PC and mobile). The same platform can be used in both fixed-location (such as contact contact centres) and mobile field-force applications. This makes for easier training and ensures consistent business workflows across all product lines. The platform leverages the built-in capabilities of each device to ensure an optimal user experience […]